Making a complaint
When to make a complaint
In the first instance, any concerns about a teacher's competence or conduct should be discussed with the teacher’s employer.
You can make a complaint to the Education Council if:
- the complaint is about a teacher who is not currently employed
- you believe the employer won’t be able to deal with the complaint effectively because of a conflict of interest
- the complaint has been made to the employer, but you are not satisfied with the way the complaint has been dealt with, or
- there are any other exceptional circumstances.
If we receive a complaint about a teacher we consider should have gone to the teacher’s employer, we will refer the matter to the employer.
How to make a complaint
To make a complaint you will need to complete a complaint form and post or email it to the Education Council.
Complaint forms must include:
- the complainant’s full name and contact details
- the name of the teacher being complained about
- details of the complaint
- any action that has been taken
- the outcome you would like to see from the investigation.
Complaints can’t be anonymous and if they are investigated, the teacher will be given an opportunity to answer any allegations.